FAQ
SIZING REFERENCES
WHEN WILL MY COLLAR ARRIVE?
COLLARS ARE MADE TO ORDER, WHICH MEANS THAT IT BEGINS PRODUCTION ONCE AN ORDER IS PLACED. ALL MY COLLARS/LEASHES/PATCHES ARE MADE BY HAND SO PLEASE ALLOW 7-14 DAYS FOR YOUR ITEMS TO BE MADE AND SHIPPED OUT
IT SAYS MY ORDER WAS DELIVERED BUT I NEVER RECIEVED IT
WHAT HAPPENS TO A COLLAR/MERCH/LEASH/PATCH AFTER I DROP IT OFF AT THE POST OFFICE IS UNFORTUNATELY OUT OF MY CONTROL. THE ONLY RESOURCE BOTH OF US HAVE IS TO CHECK THE TRACKING NUMBER, CLIENTS ARE ENCOURAGED TO REACH OUT TO THEIR LOCAL POST OFFICE AND SEE WHAT THEY CAN DO, IN THE RARE OCCURANCE A PACKAGE IS LOST DURING TRANSIT(PER POST OFFICE) EVERY ITEM IS INSURED AND YOUR ITEM WILL BE REPLACED AT NO COST TO YOU.
ARE YOUR COLLARS WATERPROOF?
ALL OF MY COLLARS ARE MADE WITH A 3 PLY THICK NYLON WATERIAL, NYLON IS NOT NATURALLY WATER PROOF AND WILL SOAK IT IN. THE SAME GOES FOR THE EXTERNAL VELCRO AND INTERNAL MESH OPTIONS. THIS IS NOT TO SAY THAT YOU CANNOT TAKE YOUR COLLAR AROUND WATER OR SUBMERGE IT... ALL COLLAR DESIGNS ARE PUT THROUGH A RIGOROUS TRIAL PERIOD TO ENSURE THE INTEGRITY OF THE COLLAR WILL HOLD BEFORE IT IS SHIPPED OUT. THIS INCLUDES BUT IS NOT LIMITED TO, DOCK DIVING, AGITATION WORK, EXPOSURE TO SALT WATER, CHLORINATED WATER, EXPOSURE TO SAND, MUD,EXCESSIVE HEAT AND SNOW. NO COLLAR IS INDESTRUCTIBLE... WITH THIS BEING SAID I TRY MY HARDEST TO MAKE COLLARS THAT WILL WITHSTAND YOUR EVERYDAY JOURNEYS AND SO-THEY COME WITH A LIFETIME WARRANTY, SHALL A DESIGNED COLLAR PEEL OR TEAR IT WILL BE REPLACED AT NO COST TO YOU. THIS EXCLUDES DAMAGE FROM YOUR PET SCRATCHING EXCESSIVELY AT THE COLLAR WITH ITS NAILS, DOG TEETH EXPOSURE AND DAMAGE SUSTAINED FROM SCRAPING/RUBBING AGAINST HARD SURFACES LIKE CONCRETE OR TREES. IT IS VERY EASY TO DISINGUISH WETHER THE COLLAR IS PEELING/TEARING BECAUSE OF A MAKERS DEFECT OR IT IS WITHSTANDING HARD DAMAGE. DISCLAIMER: ANY COLLARS MADE WITH A REFLECTIVE BACKGROUND LAYOUT/ LETTERING DO REQUIRE SPECIAL CARE AND ARE MORE LIKELY TO GET SCRATCHED/ DAMAGED AND ARE NOT ELIGIBLE FOR REPLACEMENT. REPLACEMENT IS DEPENDENT ON INDIVIDIAL CASES.
WHAT IS YOUR RETURN/ REFUND POLICY?
THERE IS NO RETURN OR REFUND POLICY FOR THESE COLLARS, THEY ARE ALL CUSTOM MADE WHICH MAKES THEM VERY HARD TO RESELL. PLEASE CAREFULLY LOOK OVER THE OPTIONS YOU HAVE CHOSEN AND IF YOU HAVE ANY QUESTIONS PLEASE REACH OUT FOR ADVICE. I WANT YOU TO BE HAPPY WITH THE COLLAR YOU RECIEVE.